// contact
How to reach us
A real human reads everything. We respond within one business day.
PreDrop is a small team. There's no contact-form labyrinth — every inquiry routes to one of two inboxes below, and a real person answers.
// product, account, billing
Support
For anything related to your PreDrop account, an upload that didn't analyze correctly, billing questions, plan changes, or general product questions.
// partnerships, labels, press, feedback
Direct line to Tal
For partnership conversations, label outreach, press inquiries, podcast appearances, and product feedback that warrants a longer conversation. Tal Assif founded PreDrop and reads this inbox personally.
Find us elsewhere
- X: @PreDropIO — product updates, releases, occasional thoughts on music and tech
- Instagram: @predrop.io — featured artists, screenshots from inside the product
- Track Trip podcast: tracktrip.co.il — Israel's largest trance music podcast, co-hosted by Tal
Where we are
PreDrop is operated from Hod HaSharon, Israel. Our payment processor is Paddle (Merchant of Record). For legal terms, see our Terms of Service and Privacy Policy.
Response time
We aim to respond within one business day (Israel/IST hours, Sunday-Thursday). For urgent issues affecting your ability to use the product — failed uploads, billing errors, account access — please mention it in the subject line and we'll prioritize.